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Insight

Digital patient support program with real-world evidence built in

One disease-specific program serving patients, clinicians and sponsors — with real-world evidence generated as a by-product rather than through a separate study.

Musculoskeletal
Neurosciences
Metabolism
Immunology
Patient Support Programs
Real-World Evidence
Key takeaways
  • Runs as a care service in routine practice, so no ethics committee approval is needed to launch it.
  • That only holds while the data serves care and program monitoring. Any analysis published or submitted as evidence needs an ethics opinion — a lighter, faster retrospective submission, kept possible by designing consent up front.
  • GDPR applies either way. Sponsors receive aggregated, non-individual data only; record-level access runs through a Trusted Third Party.

How it works

A patient support program deployed in routine clinical practice, not as research. Because it is a care service, it can launch without ethics committee approval, and consent is written so the data can later support a study through a retrospective submission.

For patients

Continuous digital support between visits, with reminders, education, coaching and direct messaging to the physician in one app. Patient-reported outcomes, symptoms and side effects are simple to record.

For healthcare providers

A clinician dashboard alongside the patient app closes the care loop. Outcome data arrives as a by-product of care and feeds health economics, registries and benchmarking. EHR integration avoids double documentation.

For the sponsor

Measurable persistence gains, a regulatory-grade real-world evidence package for market access, and aggregated usage and prescription insight by site and region.

Why adoption works

Two conditions have to hold. The program must add value to the care pathway rather than friction. And clinicians are recognized as investigators and co-authors on any study built from the data.

What is collected

From the patient and prescriber: validated PROMs and quality-of-life scores, daily symptoms, side effects and triggers, medication intake and adherence, prescription and platform usage, and wearable or sensor data.

From the hospital record: demographics and comorbidities, biomarkers and blood tests, clinical scores, treatment history, and real-world effectiveness at follow-up.

Where it runs

Deployed in musculoskeletal, neurology, obesity and immunology programs across Europe, with real-time data sharing to treating physicians.

Common questions

Does a patient support program need ethics committee approval?

Not to launch. It is a care service rather than research, deployed in routine clinical practice. But the exemption is narrower than it sounds: it holds only while the data serves care and program monitoring. The moment an analysis is published or submitted as evidence, an ethics opinion is required. For routine-care data that is a lighter, faster retrospective submission — possible only because consent was designed for it up front.

What data does the sponsor actually receive?

Aggregated, non-individual data. Record-level access runs through a Trusted Third Party rather than going to the sponsor directly.

Can the data be used for research later?

Yes, provided consent was designed for it at the start. That is the reason the consent design matters before the program launches rather than after.

Does GDPR apply?

Yes, in both routes. The care-service route changes the ethics position, not the data protection position.

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